Scott, I'm not certain we are having the same exact problem but it does sound similar. When I receive an order through the Miva Merchant shopping cart my payment notification email from Pay Pal is incomplete. It provides only the $ amount, Customer Name and Customer email address. What is missing is the Product Item #, Product Description and Shipping Address. Like you I feel very incompetent when I have to email the customer and ask them what they ordered and where to ship it to. I'm not certain wether my customers are getting a confirmation email or not. I always have to contact them and plead "technical issues" and hope my businesses credibility remains intact. I have been using Pay Pal for years with another shopping cart and the payment notification email from Pay Pal is complete with all of the order fulfillment information. I am only having these problems with the products in the Miva Merchant shopping cart. I was moving all of our products into the Miva Merchant until this problem was discovered. I have contacted the Miva Merchant support team through our web hosting service and they have closed our help ticket as they are emphatic that the problem lies with Pay Pal. I have contacted Pay Pal and they have not yet responded. This is a huge problem for my business right now. I want to use the Miva Merchant for all of its superior features, and paid a lot for it, but can't fully implement it until this problem is resolved. As of now I have some of my products in MIva Merchant and some in the old shopping cart. This creates a very unprofessional feel to my business online. The transition was only to take a few days but now I am stuck in limbo. Did you resolve your issue? Anything you can share? Sincerely, RW
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