Hello, In early December there was a fraudulent charge on my PayPal account for over US$1600. I filed a dispute with PayPal and also with my bank. My bank returned the money within a few hours and a few days later, PayPal indicated the issue was resolved. Nearly one month later, I login to my PayPal account and find a negative balance for nearly $1600. I immediately contacted PayPal and was informed that this was becauase my bank returned the money twice, as well as initiating an ACH Return against PayPal. I then went to my bank to discuss the matter and they stated that the information provided by PayPal was entirely inaccurate (why is that not a surprise?). I spoke to somone else at PayPal and he informed me to upload my bank statements showing my transactions for the past month. I called the next day and spoke to somone in their so-called "security" office in Ireland and he informed me they would not need by bank statements as they would not provide clear information about my account. He promised to investigate and call me back the next day with further information as well as initiating a conference call betwen myself and a representative from my bank. Of course, I never receive any return phone call. I then call yet again and need to explain this situation with someone else who gave me an entirely different story about what's going on. He also "promises" to investigate the matter and I would receive a phone call and email within 48 hours. And yet again, I get no such phone call, nor email. At this point, I'm at a loss about what options I have. PayPal is demanding I add funds to resolve the negative balance. Every single person I have spoken with at PayPal has given me contradictory information about what's going on and everyone refuses to provide any information in writing. I'm supposedly just supposed to take their word for it. The last person I spoke with stated that he could understand how frustrating this must be for me. Well, I am far beyond frustrated, I'm now furious. I just cannot even fathom why PayPal is demanding payment from me, the fraud victim. rather than going after the individual or company that initiated the fraudulent transaction. Had PayPal provided a basic level of account security and protection, this mess would not even have occurred in the first place. I'm about ready to get my attorney involved, but PayPal will not even provide an address of where I can send any documents. This situation is so absolutely ridiculous. Has anyone else had a similar situation? What were your options and how did it ever get resolved? I have already told the last representative from PayPal that there is no chance I will be paying for someone else who PayPal allowed to steal money from my account. For PayPal to think I would do so is beyond ludicrous. Thanks!
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