I know exactly how you feel... On an Apple app, I saw an ad for a retail store somewhat like Fingerhut, but with a smaller number of items. Some were "As Seen on TV" items, some were nice items at a large discount, and fast shipping comments were made throughout. Being an advertiser with Apple, I felt pretty safe ordering from them, and since I pay for almost every purchase I make online, I felt that PayPal would back me up if there was any problem. I purchased $241.00 of hard to find items. I received an invoice and a receipt and a message stating I would receive a tracking number in 2-3 days when they shipped it. After a week of not hearing from them, I emailed them asking for the tracking number, and within two days I received it. After tracking, I found the package in China waiting to be taken to the airport. TWO MONTHS LATER, it was STILL in China. I contacted them and was told I should be more patient, and blamed the coronavirus for the problem.... SO i escaladed the complaint..ALL I WANTED WAS MY MONEY BACK... ANOTHER MONTH later, (NOW A TOTAL OF THREE MONTHS LATER) these people claims the package is inside the USA, but the US Mail does not have possession of it.....YET PAYPAL CLOSED THE CLAIM, WITH THE DESCRIPTION THAT IT'S BEING SHIPPED AND DELAYED BY CARONAVIRUS, AND FOUND IN FAVOR OF THESE CHINESE SCAMMERS! Three months? Delay? OK, right! And what's worse, PayPal CLOSED the complaint, and it can NOT be reopened. If a year goes by and I do not receive my package, there is no way I can even complain about it because of the way they closed it! They cannot convince me that the package is on the way! DO NOT COUNT ON PAYPAL TO HAVE YOUR BACK! I am absolutely SO irate with paypal...the assurance of their buyer protection ONLY EXISTS ON ADVERTISEME
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