Adrian, since this topic regards something I just experienced with Paypal yesterday, I would like to butt-in with a comment that will be valuable to the decision-making processes at Paypal, I'm sure. A seller overrefunded me a couple days ago for defective Ebay auction goods by issuing a refund through my original purchase, that was fine. But the seller also mistakenly used "Send Money" to me for the same amount ($8.00)--thus duplicating his effort--or overrefunding the money. He didn't say/write anything about it, but I'm honest and refunded that back to him through that original "Send Money" transaction ("issue a refund"). I noticed a .30 cent debit to my Paypal account soon after so I telephoned Paypal support, and it was obvious that the agent on the other end of the phone had no tactfullness of what he was trying to tell me--the discussion went around and around until I told him what he was saying didn't make sense. He finally tried to give me the information to find a Paypal webpage Transaction Fee details that would bear this out. I was in disbelief because I've always been an honest Ebay auction seller, and when someone overpaid me for estimated shipping and it was less, I always refunded that overpayment back throught the Paypal transaction--and never was a debit placed on my account to do so. We disconnected from this telephone conversation so I could get on my computer and look for this info. I unable to locate the Paypal website transaction details I was provided, so I phoned Paypal Customer Support again and a different, more-experienced agent then told that this is something NEW--that Paypal as of a couple months ago, decided to make the original PROCESSING fee NON-REFUNDABLE when performing a refund back to the buyer. This is the first time I heard of this, and something that doesn't make sense to me if it's true. An Ebay auction seller (or person refunding through Paypal) will be LESS LIKELY to be honest about refunding when they know it's going to cost them something (anything). In other words: Paypal is encouraging dishonesty in online auction payments by doing this. CASE IN POINT: Why should *I* have to pay to be honest ?? --that shouldn't cost me anything, right ? (By the way, there is nothing about this Non-Refundable Processing Fee in Transaction Fee "Notifications" at the top right of the home page after sign-on, and there should be for people like me in disbelief)
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