The main problem as I see it, is the total arrogance and inflexibility of Ebay owned Paypal. While many problems are routine, many are also unique and require somebody to look at it and make a fair decision. I would gladly pay extra to be able to quickly reach someone, present my facts, allow for the buyer to present his, and both agree in advance to abide by a fair ruling on the matter. It seems the common thread in al Ebay ventures like Paypal and Shipsaver Insurance is: Make it hard to reach us, be inflexible and offer no personal service. It started with Ebay's brilliant ruling to allow no seller to provide factual negative feedback against a buyer, even if that buyer is a serial defauder of sellers. In the end, we choose to play in a rigged game or look elsewhere. Ebay and Paypal could do so much better......
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