Is Pal Payers what Pay pal is about? I am sure that you believe what you are saying Amy and I can only go by what Paypal stated in its email to me. I reply to this before but it didn't take, I might had forgotten to hit the submit bottom. Forgive me if it did take and this is a duplicate reply. I feel that it would a waste of my time to take your suggestion; I have read what you refer to as protecting yourself from chargeback which is impossible when I and my representative [Paypal] has NO say in the out come of such. I had over 40 emails tutoring this client and he loved and understood it's theories. I begged Paypal to let me email them to prove that he was totally satisfied with the private live one on one tutoring, the personal videos explaining all of his questions and concerns and never in all of the corresponding did he EVER mentioned getting the wrong product or that the product was not functioning as advertised. NO, NOT ONCE. Did Paypal want to see the email? NO NEVER. And tell me that I need to read the policy when you are part of the policy. Paypal continuously told me that we sending copies of conversation was not needed and that if they needed anything from me; they would ask. Think I didn't get the message. Oh, yes; I got the word and you know it. After giving the buyer his money back; Paypal then adds and additional charge to my account which I assume was the charge for me creating the incident or for them defending me; BOTH are incorrect. How can Paypal defend the seller of merchandise when they have NO POWER to correct any injustice's on have of the seller. You being the moderator employed by Paypal; are you interest and concern enough to read the 40 tutorial conversation between me and the buyer? Totally uncentured. The buyers are no more important than the sellers; without the one there no other. _______________________________________________________________________________________ Please read your company's reply to me concerning the nature of a chargeback below. Read the red if you are in a hurry. Surely and safely you silently would agree. Hello -----------, We were recently notified that one of your buyers filed a chargeback by asking their credit card company to reverse a payment made to you on ------ The buyer claims that the item was damaged on receipt or is significantly not as described. The credit card company wants additional information from you about this transaction. ----------------------------------- Transaction details ----------------------------------- Chargeback is a process initiated outside of PayPal by the credit card holder, and the outcome of the chargeback is decided by the credit card company, not by PayPal. One of the unique benefits of using PayPal is that we help you fight unwarranted chargebacks. ----------------------------------- What to do next ----------------------------------- Please log in to your PayPal account as soon as possible and visit the Resolution Center to provide the following information about this transaction, if available: - Evidence that the merchandise/service was as described - Evidence that you attempted to resolve the issue with the buyer - Evidence that the buyer didn't try to contact you to resolve the problem - Evidence that you provided a replacement to the buyer Please submit your response within 10 calendar days of the date of this email, so that we can help dispute this chargeback for you. The credit card company determines chargeback timeframes and outcomes. Once PayPal sends the credit card company your information, it may take up to 75 days for the credit card company to make a final decision. Because the credit card company has received a chargeback on this transaction, we may place a temporary hold on the funds associated with this transaction until this case is resolved. For more information about how to protect your funds against chargebacks, go to: Other Details ----------------------------------- There are no other details regarding this transaction at this time. Sincerely, PayPal Chargeback Department Email: Fax: 402-537-5755
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