Thanks for the reply. I've been around for quite awhile. I've got a positve feedback of over 3,000 . The buyer left negative feedback and eBay will not remove it. All I can do is respond to the feedback professionally underneath it making a statement like "Item as descrbied, NOT damaged, 100% return policy, Buyer flied claim, then kept card" Essentially what some buyers are doing is putting the sellers funds on hold by making the dispute claim. Often the money has been spent on shipping, which cost more often than collected, and eBay wants there fees anyway until the case is decided. Meanwhile the hold can take away your funds or put you in negative. The buyers purpose is simply to get the seller to refund part of the funds, essentially by reducing the selling price. They are careful about wording in messages. They may make a statement such as "I simply am looking for a way to work this out, due to the ding in the card at the bottom right". I send the autographed sports cards personally and am aware that there was no damage to the card. The pictures in my listing are very close-up. Full disclosure. What truly upsets me is that when cases are being turned over to eBay resolutions and that ruling is in favor of the Buyer (100% refund, they must mail the card back tracking, which I want to do), and then the Buyer chooses to ignore the eBay decision and keeps the card, they should not be able to leave negative feedback claiming things like "Item not as described, damaged, buyers beware". This has happened to me about 4x in the last year and I am extremely careful and professional in how I go about the comments and responses. It just makes sense to me that if an item is eBay resolution case decided and the Buyer who escalated then chooses to ignore that determination and keep the card they should be blocked from leaving feedback period. More and more buyers are figuring it out. In fact, I'm a buyer myself too. If I wanted to be an axxhole I could truly put the **bleep**s to several excellent sellers damaging their feedback scores. I'm not interested in doing that. I'm an exception. The more that learn they can hold your money for a few weeks, then damage your reputation and not have any possible eBay ramnifications against them, the more this is going to happen. Sellers will have to give additional refunds after agreeing to a price or have there funds held. It's truly feedback extortion but done cleverly. Thanks for your reponse. You sound like a very nice and informed person.
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