Hi there Seann,
Sometimes, these cases can take a bit longer then expected in order to be investigated and for the buyer and seller to be contacted with an update. The best thing I can advise is if you have provided us with the proof of postage receipt and the tracking information shows the item has been delivered, we should find this case in your favour. It just may take a bit longer then expected.
If there is an extensive delay with your case being resolved, you should contact customer services directly for more information in regards to why the case has still not been resolved.
I hope this helps,
David.
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