My complaint with paypal is simple. Paypal protect scammers and not the honest people using this horrible service. 1) in you tips for sellers you say: Track your delivery: Always use a postal method that provides online tracking and proof of delivery, which you can send to the buyer as soon as you have a tracking number AND Post carefully: Avoid posting to an address different to the one provided by PayPal please could one of you tell me what these two tips mean. i mean, if i follow the tips above then surely i will have no problem. i sent you proof of delivery with it being signed for. but that was not good enough for you. i posted to the address provided on the paypal transaction, but again, that is not good enough for you. tell me what on earth is the point of having such tips if you yourselves can pick whether or not to use them. 2) i sent the person a paypal money request, to the email linked with the account. he later that day paid for the phone via paypal. now as a seller i felt i was in safe hands with paypal. clearly i was wrong again because as soon as the phone was delivered i had a chargeback on my account. i tried to fax copies of my proofs to paypal but i was given the WRONG fax number!!! my my my.....how very professional. now began the frustrating phone calls.... i spoke to a Paypal service adviser that day to get a working fax number and to ask about the case against me. he said that because it was a Paypal to Paypal cash transaction they had to verify it. now why on gods green earth was i able to withdraw the money if it was suspicious. silly silly Paypal leading people in to a false sense of security. the following day i called Paypal again, and this time i was told that you were waiting for the buyer to contact you to say he authorized the payment. i then asked the unhelpful adviser what would happen if he did not contact Paypal. he said to me "PAYPAL WOULD REFUND THE MONEY BACK TO HIM" i could not believe it. the buyer had my phone and now he was going to get his money back. i then said "SO I AM BUGGERED " he then advised me to contact the police with the matter. the police have a lot more important stuff to cope with, they do not need me to ask them to go find my stolen phone. my overall impression of my experience with Paypal is that they protect the scammers. if a scammer buys something via Paypal, receives the item, they then file a complaint against the transaction, then the seller has no leg to stand on. what is the point of Paypal. i know no one will reply to this email as i am sure you feel i am not important enough. but if someone would PERSONALLY reply to it i would be grateful. i would like some answers and explanations.
... View more