I'm just no getting back in to this thread. I'd appreciate (actually I think we all would appreciate) some sort of follow-up with regard to any headway made to resolve this issue. And, with due respect, the statement "...our technicians are aware of this issue..." was sort of infuriating --- if your technicians were "aware" of the issue, I would have expected some sort of notification within the system - something to the effect that "Here is an issue that may effect your billing (cash flow, business, relationship with your customers) -- here's a suggested work-around -- we're working on the issue and we'll keep you apprised..." That would be a good example of excellent customer service, transparency, and up-front communication -- I would have a great deal of respect for that approach, as I think any reasonable business person would. But the, "let's hope they don't notice until we fix it" approach doesn't bode well for your brand. I know many times a "developer mindset" is just "fix the problem and move on" but you do have customers who depend on you and "communicating while fixing the problem" is the better approach. Someone (marketing, customer service, whomever) has to take a larger view of how these issues effect small businesses. Not trying to rake you over the coals personally -- But just sayin'
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