I agree with Linstwin55 don't give up it is a crap shoot because sometimes you get the rudest people they have and sometime you will get the most helpful people they have as for the rudest people they just are there to furstrate you and to make you give and feel bad for interuting them they can make seem like you are inconvinancing them because you are calling on something you are contesting which is wrong for them to do. They need to put all there through customer service training class and tell they the customer is always righte until they can prove otherwise. So people don't keep calling until they give up.
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