Me again--just login to Paypal and scroll down to the bottom of the page--click on "Contact Us", then scroll down to #2 Find Answers Here, and choose Call Us. A Web PIN will be generated and use it when you make the call (only good for 60 minutes). I called the Customer Service number and can't remember if I had to choose a certain department--seems like it was just a general support person. Give it a try and post about what you find out. S in TX
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