exactly the same has happened to me the buyer has closed her ebay account,and filed a dispute against me and even though i can provide receipts and messages to prove this buyer is dodgy paypal have still awarded them a refund as long as they send the item back to me.the item i sent was brand new and i probably wont get item back in that condition if at all!!! paypal needs to sort out this dispute system and make it more favourable to honest sellers like myself who constantly get ripped off by dodgy buyers who know how to fiddle the system..... NOT FAIR at all. i will no longer sell on ebay because of this...
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