I finally got this to work. I selected phone bill then double clicked on the PDF file to get it into the box. I noted that phone bill selection had disappeared so selected it again and double clicked on the PDF file and loaded a second file into the box. When I deleted the first PDF file, the submit light illuminated and I was able to submit the file. I got a message that an email would be sent in several days.
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In order to confirm my identity, I scanned my phone bill, transferred the image to the documents folder and click/dragged to the box PayPal provided. inside the box is ".2 MB" and "IMG_20190307_0002.PDF" . The problem is the submit button won't illuminate. I can't figure out what I've done wrong; can someone please help me. Thanks - John
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PayPal is demanding that I confirm who I am by uploading the name and address portion of my phone bill. The confirmation process asks me to drag and drop my phone bill then click on submit. I'm using a laptop and don't have a clue on how to do this.
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