Thank you for your post and welcome to the Community Forum!
I am sorry to hear that this happened. If the item was delivered to you, we may not be able to refund you unless the item falls in the category 'Not As Described'. Unfortunately, our Buyer Protection policy does not cover delays in delivering the item. If you have already bought another phone, I would recommend reaching out to the seller again and request to return the item to receive a refund.
I hope this helps.
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Hi there Cge,
I can only imagine the frustration that you may be experiencing with this current issue. I can try and give you as much general information as possible so that you are fully aware of the issue that you are more then likely experiencing.
If you have registered a new bank account to your PayPal account and there is already a bank account active and confirmed on your PayPal account, we will always try and process the payment from the confirmed bank account first of all. You would have been advised of this when you were sending the different payments and you would have also been provided with an 'Edit or Change' option beside where you would have been advised of the funding option.
The thing is, our system can not tell that you are using your new bank account and that the old one should no longer be used. Our system is user initiated, this means that any updates to financial information or funding options needs to be done by you on your Profile. If you are sending a payment, you also need to double check the funding option for every payment before you complete it.
In regards to the negative balance on your PayPal account. I would be nearly sure that the payment you are attempting to process to resolve your balance is going from your bank account and not your credit/debit card and that would also be why it is still showing as pending. If you process a payment to resolve your negative balance from your card, the payment would be instant and your balance would be resolved.
If you have initiated the verification process on your new bank account, you should be able to complete this when you can see the two random deposits on your bank transactions. Once this has been done, you can then remove the old bank account by going to the 'Profile' on your PayPal account.
In regards to trying to contact PayPal directly. I can only apologise for any inconvenience caused I'm afraid. I can't see any account specific information from here and I also can't provide account specific information on the community. I can only advise that you can try to send us an email or call us directly by clicking the 'Contact Us' link located at the bottom of every PayPal webpage.
I hope this information helps .
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