I added new account in June and verified it to be my prime source of funds. I submitted two small amounts that were sent to my account and though nothing more of it. Until, that is, I purchased few things last week. Due to some technicality my new account was not verified, and transactions were addressed to the old account, which had no funds. I don't understand how it could have happened. I received an email saying that transaction for a purchase was declined by the bank (old account). Then other two followed. All these were automated messages with warning not to reply. I was hit with negative balance. I tried to pay with the card of new account, but suddenly, although I knew it was there, it wouldn't come up. I logged out, logged in and got message to verify my account. Doh... Eventually I verified the account, and the card. Now, verified and the only source of funds, the card alone cannot be used to transfer funds. I have first to clear negative balance - only then I will be able to use it for couple of new purchases. I verified account last Mon and transfered funds from the card to clear negative balance. It''s been 5 days already, but it's still in progress. I guess it will take full 7 days and not a minute less. Luckilly I also received an email what looked like sent by live and real person from Customer Service. I explained that there has been misunderstanding with my accounts; the transactions should have never gone to the old account. I also advised her that funds transfer to clear negative balance is in process. I received no response. More automated emails followed, first confirming that 3 transactions were refused by the bank, then - that payment was repeatedly requested by Paypal, and will request again. All in all, 9 failed transactions, 3 times x 3 purchases. I wonder if bank will penalise me for using direct debit (9 times if not more) to withdraw non-existing funds. All this while having new account verified in place and awaiting for funds to come through. I emailed Customer Services again. I reiterated the circumstances with accounts and that I have transfered money to clear negative balance, which is in progress. I asked them - and now asking everyone here - why doesn't Paypal recognise that new account has been (finally) verified and is prime source of funds and that transaction to pay money into Paypal is in progress? It's there, under Overview. If it did, it would be only fair to give customer (me) credit of doubt for these 7 days for funds to come through, before sending emails threatening with collection agencies. How come Paypal is so organised to have partners collection agencies in every country outside US but does not recognise that as a customer I am doing everything to straighten the situation. Still no response, but another 8 or so automated emails regarding [old] account 'decorated' my mailbox tonight. I tried to look for another way to contact them, but going through 'Help' makes me feel like I'm in Kafka's 'Process'... Virtual assistant only understands simple 3 word questions. Paypal encourages - 'email us' but there is no such thing, tried every link there. There is a telephone number, but I'm not US based; not too keen to spend money trying to get through yet another labyrinth of automated responses and holding until, if at all, I get to talk to someone live. Has anyone had similar experience - how I can get Paypal to stop requesting money from my old account and to prevent Paypal from 'executing' me, i.e. passing my details to collection agency/ies? Is there a fool-proof way to get through some live real and capable person at Customer Service via online? Thanks in advance
... View more