Greetings from London! Having lost 2 phones over summer (old iphone SE which was overdue for upgrade, and then super old 5S) I started looking for a phone. Having searched high and low I decided to go sim-free because I don't fancy 24 or 36 months contracts. That's why I settled for Huawei P10 Plus, found on ebay 'opened/not used', whatever that means. £203.00. Purchased 8th August, I was looking forward to getting used to android in time for my holidays - I was going away 11th September to Spain. Nevermind pictures - wherever you go the phone nowadays is fundamental for ones safety too. So, after 1.5 weeks I started looking where is my phone. On ebay order I found the seller has added Hermes (why oh why???) tracking number - which showed that there have been attempted deliveries (I think 2) and that parcel went back to Hermes Maidstone depot. I received no txt messages (by then was using my medieval Experia) nor paper slips proving these attempts. There at the depot it sat what felt like forever. I contacted the seller who didn't give two hoots - he had the money, why bother. I tried calling Hermes numerous times, never got to speak to anyone live, various options would take me to the same end advice - to use their chat or send them email, which I searched ad searched and could not find either. Actually I did find email address somewhere online - but my email returned as undeliverable. Hermes tracking page offer redirecting option - they would deliver again If I indicated it can be left on the non-existing porch or with a trusted neighbour. I tried redirecting it to my work address, other side of London - but Hermes website would just not accept this change. I live in a block of flats where parcels left downstairs by lazy postmen have tendency of disappearing, there are no safe places - and my trusted neighbor was away. The only thing I succeeded was 'redirecting' to my own address. Nothing happened though, only message on Hermes tracking page changed to 'the parcel is on its way back to the sender' - and stayed there for almost 2 weeks. I called ebay - and was told I am not entitled for a refund because attempted delivery counts as delivered. You say what??? Nobody could believe that, even people who responded to my post on ebay community. I then wrote to ebay - and received the same answer. Desperate to have a normal working phone I bought Huawei P20Pro for £400 on the 8th Sept from Argos, 3 days before my holiday. On Wed, 11th Sept, 12:30 noon I was having last preparations before leaving the house to go to the airport - when Hermes delivered the phone. Upon return from holidays I looked for answers but got nowhere, my case was closed. I tried paypal resolution centre but it would just not launch, taking me in circles. So emailed customer service, attaching printscreens of Hermes tracking page (no that it has been delivered small daily details are gone) as well as my flight confirmation. I received an automated message resolving really nothing and difficult to read/navigate. To be honest, at this stage I don't even know how to find it on my account, Tried - did not succeed. So much for someone's assurance from ebay community that once the case is closed on ebay I can take it to/escalate to paypal - and they would definitely sort it out. Will they? How and when?
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I added new account in June and verified it to be my prime source of funds. I submitted two small amounts that were sent to my account and though nothing more of it. Until, that is, I purchased few things last week. Due to some technicality my new account was not verified, and transactions were addressed to the old account, which had no funds. I don't understand how it could have happened. I received an email saying that transaction for a purchase was declined by the bank (old account). Then other two followed. All these were automated messages with warning not to reply. I was hit with negative balance. I tried to pay with the card of new account, but suddenly, although I knew it was there, it wouldn't come up. I logged out, logged in and got message to verify my account. Doh... Eventually I verified the account, and the card. Now, verified and the only source of funds, the card alone cannot be used to transfer funds. I have first to clear negative balance - only then I will be able to use it for couple of new purchases. I verified account last Mon and transfered funds from the card to clear negative balance. It''s been 5 days already, but it's still in progress. I guess it will take full 7 days and not a minute less. Luckilly I also received an email what looked like sent by live and real person from Customer Service. I explained that there has been misunderstanding with my accounts; the transactions should have never gone to the old account. I also advised her that funds transfer to clear negative balance is in process. I received no response. More automated emails followed, first confirming that 3 transactions were refused by the bank, then - that payment was repeatedly requested by Paypal, and will request again. All in all, 9 failed transactions, 3 times x 3 purchases. I wonder if bank will penalise me for using direct debit (9 times if not more) to withdraw non-existing funds. All this while having new account verified in place and awaiting for funds to come through. I emailed Customer Services again. I reiterated the circumstances with accounts and that I have transfered money to clear negative balance, which is in progress. I asked them - and now asking everyone here - why doesn't Paypal recognise that new account has been (finally) verified and is prime source of funds and that transaction to pay money into Paypal is in progress? It's there, under Overview. If it did, it would be only fair to give customer (me) credit of doubt for these 7 days for funds to come through, before sending emails threatening with collection agencies. How come Paypal is so organised to have partners collection agencies in every country outside US but does not recognise that as a customer I am doing everything to straighten the situation. Still no response, but another 8 or so automated emails regarding [old] account 'decorated' my mailbox tonight. I tried to look for another way to contact them, but going through 'Help' makes me feel like I'm in Kafka's 'Process'... Virtual assistant only understands simple 3 word questions. Paypal encourages - 'email us' but there is no such thing, tried every link there. There is a telephone number, but I'm not US based; not too keen to spend money trying to get through yet another labyrinth of automated responses and holding until, if at all, I get to talk to someone live. Has anyone had similar experience - how I can get Paypal to stop requesting money from my old account and to prevent Paypal from 'executing' me, i.e. passing my details to collection agency/ies? Is there a fool-proof way to get through some live real and capable person at Customer Service via online? Thanks in advance
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