Hi there,
I have just received a payment to an email address that I have never used for PayPal anymore. I have another PayPal account that I regularly use.
When I tried to login using that email address, I typed in correct password and was prompted with the second factor authentication (token sent to a mobile number). Unfortunately I don't own that mobile number anymore. So I clicked another way and was prompted that PayPal will call a number and I am to type in the numbers shown on the screen on my mobile (when I received the call). Interestingly, the mobile number shown there is different to the one shown for SMS token and I still use that mobile number. So I went ahead but I never received the call.
Then I start again with the login screen, hoping that this time will work. Unfortunately, this time when I click another way, PayPal just said that it can't log me in. I tried to reset my password successfully hoping that will help but am always stuck on the same step (2FA). Should I somehow can get PayPal to send the SMS token to the mobile number used for call verification then I should be okay.
Anyone could suggest some solution? Thanks.
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