Hi - I ship through paypal using the multi order shipping tool. We print out a scan sheet when we are finished with our labels. The other day we printed out the scan sheet and labels and then found out that we had made a mistake on one of our packages. So we went in and voided the package label. And then redid the shipment seperately. Well, we just received notice that the Post Office is denying our void because : "This email confirms that your shipping label cancellation and your refund request has been denied by the U.S. Postal Service® for the shipping label shown below because a package containing this shipping label was received by the U.S. Postal Service." My theory is that even though we voided the label and did not use it on a package the Post Office scanned our scan sheet and the package was still on that so to them it "existed" My questions are: Does anyone know if I have this right? If so, how can I change the scan sheet? Am I doing the void wrong and is there a better way to do it? Thanks for your help and I look forward to hearing about your experience. Vivian
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