I sold a piano on Ebay on the 13th of October 2011. I updated the item as shipped and entered the shipping number and shipper so that my funds ($2500) would be released. They sent me a message stating my funds would be held for 21 days which is November 3, 2011. There web site says that if you give them the proper information they will release the funds. Well, I gave them what they asked for and have yet to get my money. I also sent the informaton to update my personal data to confirm who I was over three weeks ago and my account is still frozen. Are the people at PayPal asleep or something? I wonder how many thousands of customers have given up on PayPal over this same issue since I see countless posts concering similar issues. The buyer has had the Piano I sold in their posession for over two weeks and I have yet to be paid. If you have had a simular experience, please let them know you are not happy. Look at it this way, the longer they hold our funds the more interests they make on it, yet they charge exhorbinant fees to use their service. They don't mind sucking your money out of your account in seconds but when you try to get your money, they lve to put it on hold for 21 days even though you provide all of the information they asked for in order to release your funds. When brought to their attention and told that we had inpu the proper information, they seem to be unconcerned! We need to let them know in numbers that this kind of service is un-professional and will not be tolerated. I imagine one day they will get a class action law suit and that will change If anyone has had success talking to them and getting them to take action, please let me know how you did it. They also changed my business account to a non-profit which we are not and then asked for a myriad of other documents. After I told them that there must have been some mistake, they told me they would fix it and a week later it still indicates that they need to un-freeze my account and delete the need for the extra items they requested. I think they have gotten so big and impersonal that they forget abou the little guy like myself. PayPal; you know you are wrong and I ask that you fix my problem now and send me my money or do you want my first born too?
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