I've not been able to any help from Shipstation or send them an email or chat. The other day I printed a first class label that had no barcode needed for tracking, but received a tracking number. The package was insured for a decent amount of money, but with no tracking available, tough to prove shipment. Luckily, it arrived and the buyer was honest. Why no barcode when there's a tracking number.
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Same issue here. A company took an amount I didn't approve on Dec 5, I asked them for a refund which they promply provided, also on the 5th. On the 7th the amount was withdrawn from my bank account and as of yet there's no sign of the money, the refund transaction just shows completed.
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