That is what they will tell you. Here's the problem. The message is generic and it implies that you just need to try again later. It can be resolved by calling in after you finally accept that retrying is a waste of time. Wait time was over an hour. Then you get a frustrating series of scripted questions and answers from the agent. At one point I just asked to please stop talking and get me on my way. A code is sent by text and you can then add in the account. I get the security portion. What is frustrating is the incredible waste of time it is to get to resolution. Maze of knowledgebase answer to get to the part where you can call. This is not for my convenience or security, but to reduce the calls to PayPal. Better to waste my time rather than their own. I think that is backwards. Frustratingly scripted responses from the agent. Any remotely detailed question from me causes the scripted answers to become ridiculous. Basically, the reason for the failure to link is supposedly security. The solution is on PayPal's terms and timeline with little thought for my time or yours. Very old school. Definitely looking for alternatives after all these years.
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