For several days now I've been playing back and forth with PayPal support. They refuse to answer my basic question, and I'm convinced that one of two things are happening: 1) There's a sinister plot to keep this flaw in their system hidden until they can figure out the solution or 2) The support staff is run by a bunch of inept and uncaring employees who can't look past the form responses they're given My money is on #2, and not trying to be mean, but why else are they dragging this out for days on end? It's like this. I recently sold something on Ebay, and as I always do (you're welcome, PayPal), I insist on PayPal payment. The buyer paid, and I got the notification email from PayPal. One problem - it said it was an unconfirmed address. I tell people in my auctions I won't accept payment from unconfirmed buyers, so this is an issue to me. I log in to the PayPal website, and was a little confused to see that when I view the transaction details, it shows a green 'confirmed'. I sent a note to support, and the fun began. They did the usual cut and paste from their help section, and it's been basically back and forth since. Thinking it may be because the buyer paid with an eCheck, I waited until it cleared. A few days later, it cleared, I got the email from PayPal, but it still showed a red 'unconfirmed'. Checked the website, a nice green 'confirmed'. I sent a second screenshot showing both screens side by side, and the reply I got this last time was, "Calm down, sir, I've checked and your shipping address is confirmed." He was referring to my PERSONAL address. Sigh. At this point I've given up and submitted to the fact that I'm dealing with college interns or the slower of the staff. Despite my numerous attempts at having the issue escalated, they are basically ignoring me now. This was a $450 item, so whaddya do. Believe their website, or believe their emails..... Does anyone have any suggestions, or know of a different escalation method? My patience has worn pretty thin, and I guess my only recourse is to now -refuse- to take PayPal on my auctions.
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