hold times are impossibly long - a recorded message says due to inclement weather i spoke to an agent who needed to transfer me and again said hold time would be long because of weather. Purely out of curiosity I asked where the storms where - was told Omaha. But the agent was in the Phillipines, and the supervisor was outsourced somewhere else - in other words, Omaha, and/or its weather, has nothing to do with it. very annoying - and somewhat sub-honest
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