In January this year I lodged a tech support issue with my business account. There was some glitch on my account resulting in subscription payment cancellation emails not being received. Tech support put all their best men on the job and eventually in July ( yes six months after it was first submitted to them ) I got an email claiming they had fixed the issue. But they had not done. Despite the initial bug report going in in January 2010, now in September 2010 they have still not fixed it. Circa July I submitted a complain via the normal route via my paypal account. This was a complaint against tech support for taliking so long and being so useless and obviously not caring about issues that effect paypal business customers. It appears however that complaint was directed by paypal not to someone who ovesees the tech support team but to them themselves. One of the blokes involved originally.. closed the complaint. ie in effect he closed a complaint involving himself. There appears to be an obvious flaw in the system here. Should complaints not be overseen by someone other than those complained against? The current system appears to make it far too easy for paypal staff to bury complaints about themselves. So can you advise..is there a telephone number for a business manager who can take it upon themselves to look into this case for me. Ideally it should be someone who can take on board that it is not good for paypal business for ther tech support team to take circa 9 months to resolve issues that impact on the usability of paypal for business customers. Such an attitude by tech support team ahs already cost paypal my own future business I have a many sites with high turnover I will NOT be moving to use paypal on due to my experiences to date. If they are playing the same silly games with other business customers their attitude will be costing paypal a lot of lost business. Personally I believe 9 months wait for tech support to fix an issue on a business account is a long enough wait. My business has been hampered and hindered long enough. Is there someone reasonably senior at paypal who can check this issue out for me and take on responsibility for getting it swiftly resolved? Cheers Mick
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