This is the message I sent PayPal when I opened the dispute: "On 4/19/2019 I ordered 3 bras from ad displayed in my Facebook newsfeed. I received several emails from THE VIRAL BEST company confirming the order and advising it was being packed to ship. That was on 4/22/2019. I had no idea this was shipping from China - and now I see the seller email listed on my PayPal account is different from the actual emails I have received. STORM MEDIA LIMITED is on my PayPal transaction but yet, VIRAL BEST is what is on the ad and the emails sent to me. I did write to inquire about order on 5/20 and received email from Viral Best that they were checking up on it. I sent a second email on 5/22 - and as of today, 5/25 I have not received any further replies. I tried attaching a copy of each email, but they are all EML files and won't save to your Resolution page. I would like to have my monies refunded by PayPal, as it has been over a month since I placed initial order." As of today 6/11/2019 at 10:45PM I STILL have NOT received the order - and after scrolling thru over 2000 complaints about this company (and their alter ego: THE VIRAL BEST - and others... it has become very clear to me that either i will receive something of poor quality and don't want, or never get it - even tho they did provide a tracking number that suddenly appeared on 6/3 (Where WAS this order from 4/19 to 6/3?????) BUT what concerns me more is the fact that PayPal hasn't done anything about them - and hasn't stood by the buyer in a lot of cases. I am still waiting for PayPal to complete my Request for Resolution (they have till end of June). But frankly I want my money back... not the crap from China. Here's hoping PayPal does the right thing for me.... will post the final results after 6/30.
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I just tried to make a purchase of $40+ from the Documentary Store and pay by PayPal account. I have two PP accounts, one for my Ebay purchases, and one for my personal use. Each one has a separate credit card set up for the purchases. I do not want my bank account info on PayPal, nor do I want a PayPal credit card. When the transaction was processing, it denied as I had exceeded my PayPal balance. I switched to PayPal to see what this meant, but when I checked my balance, it still showed over $6000 available. I tried using both of my PayPal accounts, neither worked. I ended up just using a credit card for the online purchase. What does this mean, and am I going to have this issue with my Ebay purchases in the future?
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