I've had a very similar thing happen to me recently with Paypal. I for some reason did not receive the notifications that someone transferred 1k from my bank to paypal or the fact that they some how managed to add a card to transfer the funds off to with out a notification from Paypal as well. I found out after the 2nd 1k was transferred from my bank account which, luckily I was able to catch and transfer those funds back to my bank. I filed a dispute 3 times for the 1k that the bad actor was able to transfer out of my bank then out of paypal. All three times it was closed the next day with a link to a EULA or something trying to state that they can not help me. Well, I then went to dispute it with my Bank, within a few days I received a letter from my bank congratulating me that I was permanently awarded the 1k credit they gave me while they investigated. I then log on to my Paypal account to see how it looks and to my shock Paypal put my account at a negative $1,000. There is no transaction history showing how I have a -$1,000 balance and I'm now receiving debt collecting calls from Paypal. I'm literally on the phone with Paypal for the last time right now, if I can't get it resolved today then I'm filing with the FTC and I suggest you do the same. https://www.ftc.gov/news-events/media-resources/identity-theft-and-data-security/filing-complaint
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