We are new to ebay and PayPal relationship and are finding they decide to hold $$ from some purchases and not others. Standard answers to the issue from PayPal and ebay are not realisitc, because it is not applied to all transactions. An experienced ebayer recebtly bought from us and we were surprised to see the funds held long after we shipped the item, whcihc was received and we got good marks from long time ebayer. But he was surprised and not happy that his funds were beiung held, yet we were expected to ship on time. Technically speaking, if the funds are not available for withdrawal, have we received a "cleared" payment? As promised though, PayPal seems to release the funds before the 21 days if the buyer gives positive feedback. Something seems "off" with all this. Help please?
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Although new to ebay, we have made sevreal sales in the last month (with good feedback and results), and have been surprised when the funds from some sales are immediately available for withdrawal, while others go into limbo for 21 days. Buyers beleive they have made instant payments and expect items to be shipped quickly, but are shocked when we report their funds are being held. There is no pattern to the holds, not the most expensive, not the most "risky", these were buyers with good ratings. We have read that the hold is for the protection of the buyers, but the buyers are not aware their funds are not available and are confused. Technically, have we received "cleared" payment before the funds are released for withdrawal from PayPal or?? We offer quick shipping (3-7 days, or quicker) but this seems to be a little unwise given that there is no fhyme or reason for holding up funds from one sale and not others. Thanks in advance for the help. akkayakschool.
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