At least in some of these cases, it's a bug in their system which is using an unlisted GIFT ADDRESS. Get a PayPal rep on the phone, mention this issue of it pulling up old unlisted addresses, and they just might find one or more old gift addresses like they did on my account. They will delete these hidden addresses which aren't displayed on one's online account. Enough people have posted complaints about this that they should have snapped to it and fixed it, but, alas, did not. And for the wiseacre who admonished the customer that they should have corrected said address when making the transaction, that's simply not always a feature made available in the merchant's use of PayPal -- that's right, there's not always a chance to update incorrect info, or, the info shown isn't what finally appears. Because you see, sometimes an issue isn't always due to some clueless newbie, but rather a definite glitch in software.
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