I am having the same issue and it is being like that for days. I guess they have some serious problem when they migrated to that new site. Anyway I had to send my replies via the customer service contact online.
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I try to add more comments or upload file but I can’t. When I click one of those tags it c9mes back with a message saying that there is technical issues try again later. I have been trying for days and the same thing.
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