I sold an unwanted piece of jewllery online. After the buyer received it, she filed a claim with PayPal, stating that the item was not as described. However, she later admitted in an email to me that she had simply compared it to a different design. Despite this, PayPal decided in the buyer's favor and refunded her money without requiring her to return the item. Now, I have lost both the bracelet and the money. Is this normal for PayPal's decision-making process? I contacted PayPal customer service, but they said the case is now closed. They advised me to contact the buyer directly to arrange the return of the item. However, I read that a refund should only be issued if the buyer returns the item. Can someone please help? or is there anywhere I can make an appeal?
... View more
