PayPal Community

PayPal_Shiva · ‎Aug-30-2024

Hello @Bbt3 Welcome to the PayPal Help Community and thanks for posting! I understand your concern regarding the refund process. You can refer to this article for details to get the refund and the timeframe for escalating disputes for refund: https://www.paypal.com/cshelp/article/help100. For further help refer the below article to get details on the refund processing timeframes: https://www.paypal.com/cshelp/article/help130. If you need additional investigation and help with the same issue I would recommend you to contact our customer support team through the available contact options so that our advisors can investigate the case and help you accordingly. You can reach out to the Support Team by clicking the contact us option at the bottom of PayPal page. Hope this information helps, Shiva Dhanush If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.

PayPal_Shiva · ‎Aug-30-2024

Hello @maystrogroup, Welcome to PayPal Community Forum and thank you for posting! I am really sorry to hear regarding the unauthorized access on your PayPal account. The security of your account is important to us. In case there is an unauthorized party, trying to access your personal data, kindly get in touch with our support team for your account to be temporarily blocked while we investigate the incident. Please contact our support during business hours by clicking contact at the bottom of the PayPal homepage or by referring the link https://www.paypal.com/cshelp to get this resolved. If unable to login, please contact us through the option Call as a guest.

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