Hi, I'm new in the community. We have an issue with our sandbox account when making credit card transactions. We have tested for years without issues but back in December, we got error 10002. After telling us pro was not enabled in our account and we were missing a phone number, etc this was the resolution: "Upon further digging, I have found that the 10002 errors are due to an internal system issue and the PayPal Product Developers are currently looking into this issue. Our engineers will work diligently on a solution to this problem. This ticket will remain in an "On Hold - Internal" status until you're contacted about the resolution." After a week, we got an email telling us the issue was resolved and we tested and everything was back to normal. However, two weeks ago, we started having the same issue with only credit card testing but this time we got this error: Response Message: Invalid merchant information: 10548-This transaction cannot be processed. The merchant's account is not able to process transactions. We already contacted Merchant support but the person in charge is not helping us much. I saw you were able to help some people (https://www.paypal-community.com/t5/Sandbox-Environment/ERROR-10548-The-merchant-s-account-is-not-able-to-process/m-p/1332536) The agent first told us the error was because our sandbox account was not pro. We proved it was pro. Please help..!!
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