Hi, The company I work for has a small online shop which uses drupal/ubercart/paypal to process orders but we have run into a problem with one customer. She has rung in to say that she recieves this error message "Your PayPal guest user access has expired. As a guest user, you had a chance for a limited time to get to know how PayPal works. You can continue to use PayPal by creating a full account. Signing up is free and easy." She doesn't want to sign up to Paypal but wants to buy a book... I thought that this was possible. I can't really find anything on the internet about this happening on a live site only this on a sandbox. https://www.x.com/thread/42732.Where the answer was to change email addresses... I cannot get her to do this!! I also saw on another website this: Using the PayPal Payment Gateway Please note: The Take a view site uses the PayPal Payment gateway to process all entries. PayPal allows users to use either a credit card or their PayPal account. They call this type of transaction "Guest User Access" Paypal allows this type of transaction a maximum of 10 times on any website, for a specific email address, or credit card number, before requiring the user to open a PayPal account. This is beyond our control. If you see the message below you will need to open a PayPal account to enter the awards: "Your PayPal guest user access has expired, As a guest user, you had a chance for a limited time to get to know how PayPal works. You can continue to use PayPal by creating a full account. Signing up is free and easy." I know that she has not ordered from us before but she has tried no more 6 times to order this book. I don't want to lose customers because of this. Can you help in any way? I've been searching for two days now. Correct and up-to-date support information seems to be really hard to find for Paypal. Thanks Justine
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