I refunded through Paypal and the whole thing feels like a scam but Paypal is not helping at all. Says its up to the credit card company - which makes no sense to me. 1) I got notified I received monies - and left the money in the account as I assumed that it would be reverted once payee realized their error 2) message with payment said "send refund" 3) Received notifcation from Paypal that the payee filed a dispute on the transaction and requested I refund 4) I immediately processed the refund and added a note that the payment must have been an error as I had no transaction and no contact with the payee 5) Paypal notified that I would be charged a "chargeback" for the transaction and has a charge against my account 6) I filed an issue with the resolution center and the continue to refer to the person as "your buyer" - and I had stated that I had nothing to do with this person and had no way to decline the payment that was made Here is the latest note from the Resolution Center: I'm sorry but payment fees are irreversible. Based on the records, the transaction was sent to you by KIM ORTIZ on November 15, 2023. Since it's a goods and services payment, it was subjected for a fee. As this was disputed by the sender with their bank, we don't have access with that dispute. It would be best to communicate with the sender to have it resolved. The whole thing feels like a scam but I am the one who is being charged/penalized by Paypal. One additional note - the mailing address for the payee is invalid. I need Paypal to take ownership and responsibility. I have been a user in good standing for well over 10 years - this is ridiculous.
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