The “funding source” is a CITI bank account that was added by the hacker, not mine, and is still showing in the wallet. Pay Pal has the ability to locate the owner of that account, I do not. As reported to Pay Pal on Dec 25th, Jan 8th and Jan 22nd, my account was accessed on Dec 22nd, a CITI bank account was added (not mine), and my personal account was upgraded to a business account (without my authorization). Funds were transferred in by a name Epiphany [removed] (I do not know this person or company), then transferred out to the same CITI bank account that is not mine. On Dec 25th, four separate deposits were made by a different person who I do not know, on Dec 26th (after I reported the suspicious activity) the hacker attempted to transfer those funds to the CITI bank account (not mine). I then received a claim result notice from Pay Pal that the activity is consistent with my use and no unauthorized activity occurred, no further information was provided by pay pal. I phoned Pay Pal, because there is no option for responding to the email, and without my asking for this, the rep said that I had to wait for the other institution to conduct their review and that he would personally monitor the cases and provide me with updates. I did not receive any updates from this rep, and received another system generated email indicating that pay pal reviewed my case and determined no unauthorized activity occurred. I phoned back and asked for a supervisor this time, she was very rude and did not care and said there is nothing she can do except appeal it again. Which she says she was putting through. I received another system generated email an hour later stating that the activity is consistent with my use and no unauthorized activity occurred. As a personal account holder since 2013, with only a credit card attached, how is an upgrade to a business account, adding a bank account, selling fake items and receiving payments then transferring cash consistent with a decade of personal user transactions only. Pay Pal has failed to uphold the user assurances marketed to customers, and has failed to provide evidence of a business agreement that I supposedly agreed to enter into. I followed the instructions to report the unauthorized activity, was told different things by the customer service reps the first two times I phoned, Pay Pal customer service is atrocious and the resolution centre is simply lip service while hiding behind system generated processes with zero accountability for security.
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