Hello @Kat179,
Welcome! Thank you for visiting PayPal's Community Forum. I'm sorry to hear a recent transaction hasn't gone quite as you had expected. Normally, the recipient is responsible for paying the receiving country’s Custom's / Port fees or taxes. If you would like a refund, I would recommend reaching out to the seller first. They may be able to contact the shipping company and request their item be shipped back to them since it sounds like it's waiting in Customs / Port Authority. Ultimately, it's normally up to the seller if they would like to offer a refund in this situation.
My apologies for any inconvenience this may present,
- Jon K
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