Dear PayPal Community,
I want to share a recent experience I had with a customer dispute regarding a digital product I sold. Unfortunately, the case has been settled in favor of the scammer/buyer, and I'm feeling frustrated and in need of support and advice.
Here's a brief overview of the situation: I sold a digital product through PayPal, and upon receiving it, the buyer expressed satisfaction and confirmed the successful delivery. However, several days later, the buyer initiated a claim, alleging that the product was not delivered properly.
I provided all the necessary evidence to PayPal, including screenshots of our previous conversations where the buyer expressed satisfaction, and proof of delivery on the same day as the payment. Despite this, PayPal ruled in favor of the buyer, and I'm left feeling unjustly scammed.
I'm seeking guidance from the community on how to handle this situation and what steps I can take to appeal the decision or prevent similar incidents in the future. Has anyone faced a similar experience? What actions did you take to resolve the issue?
I would greatly appreciate any advice, support, or insights you can provide. This situation has not only affected my trust in the platform but also my livelihood as a seller. Thank you in advance for your help.
Best regards,
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