Purchased 2 pairs of hiking boots from a factory outlet store for Keen Footwear that ends up being a Chinese fake on-line store and never received anything from the merchant. The merchant was not reachable and did not have a phone number listed or valid email address. Then tried to get this resolved through PAYPAL and PAYPAL replied that the merchant provided them with a USPS tracking number. That was all the information PAYPAL needed. PAYPAL's reply to me was "The case was closed in the seller’s favor as the seller provided a valid proof of delivery". I checked the USPS tracking number and sure enough, the tracking number showed that a package was delivered within my town (no street address listed) by way of first-class package service. How is that "valid proof of delivery"? Secondly, how is it possible to mail 2 pairs of hiking boots by way of first-class package service?... Only small packages can be sent first class. And finally, I provided PAYPAL with proof/invoice showing that I purchased hiking boots from the fake store and the invoice on my credit card stated I that I had purchased "Medical Services", not footwear. I can't believe how badly PAYPAL has botched up this dispute. They overlooked everything I gave them and their handling of this dispute lacks any sort of common sense. I have zero faith in PAYPAL now. PAYPAL needs to make this right and protect us from the on-line thieves.
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