Dear PayPal Community, I hope this message finds you well. I am reaching out to you today with great concern regarding an incident that recently occurred with my PayPal account. I am seeking your assistance and guidance in resolving this matter promptly. Early this morning, I discovered that an unauthorized transaction had taken place, resulting in the deduction of funds from my PayPal account. Despite not initiating any transactions and being inactive on Twitch, I received confirmation emails from both Twitch and PayPal, indicating a successful payment of 78€. This unauthorized deduction raises serious questions about the security of my PayPal account. I have taken immediate action to secure my account by removing my bank-issued Visa card and the Mastercard associated with Revolut from my PayPal account. Additionally, I have changed my account password and implemented additional security measures, such as enabling Google Authenticator. Unfortunately, I must inform you that my initial PayPal dispute regarding this unauthorized transaction was rejected, and the funds were not refunded. I have reached out to PayPal through the Message Center, as well as contacted Twitch Help for assistance, but have yet to receive any response or resolution. This entire experience has left me deeply worried and uncertain about the safety of my funds and personal information. I kindly request your urgent help in investigating this incident thoroughly and rectifying this issue. It is of utmost importance that the wrongfully deducted funds be recovered and the security of my PayPal account be restored. My question is that am I even able to be refunded by now ? I sincerely appreciate your support and would be grateful for any assistance or guidance you can provide in resolving this matter. If any additional information or documentation is required to aid in the investigation, please do not hesitate to reach out to me. Thank you for your prompt attention to this urgent matter. I eagerly await your response and a resolution that will restore my faith in the security of PayPal. Best regards
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