Hi everyone! decided to ask here even if this has been mentioned a few times now. Forgive me because Paypal help community is new to me, so I couldn't navigate all of my inquiries.
Background: I started a local small-scale business and got my first international buyer. I have been sending and receiving from Paypal for a while, but this is my first time transacting abroad. What I'm trying to imply is that I'm not a new user per se, but I created a new Paypal account solely for my business (I'm not sure if this is relevant)
The payment is currently on-hold in my account. I already know what to do to release payment(s) on hold and I know that this process is meant to secure the buyer. But as a seller, I would have to shoulder a huge sum of shipping costs while the payment is still on-hold... how can Paypal guarantee me?
"Add Tracking. Use one of our approved shipping carriers and we’ll release the hold approximately 24 hours after the courier confirms delivery to the buyer’s address. "
QUESTIONS:
1. After adding the tracking number and approved shipping carrier, what if the courier didn't confirm within 24 hours and what will happen to the payment? considering that this is an international shipment, it won't obviously deliver after 1 day...
2. Is there an alternative where the buyer instead confirms the payment on hold (provided with the shipping details) even if the parcel hasn't arrived yet? how long will it take for the confirmation to prompt on the buyer part and how long will it take for me to receive the payment?
- above else, the buyer also doesn't know much about Paypal... what if (they) fail to confirm the payment will I still receive it, and for how long?
3. Can the buyer cancel the payment? I'm afraid in the case that the buyer refunds while the item is in transit--where it's too far to cancel. How can Paypal safeguard me with this?
Thank you so much. I hope to receive a reply as soon as possible 🙂 I would really appreciate it if you run me through the process or send relevant Paypal links that will answer my inquiries.
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