I bought an item from a seller in India. I did not like the item, asked for a return, the seller accepted so I sent the item back with tracking numbers, etc. Upon receipt the seller opened a dispute, claiming the item was damaged. Because ebay Germany took forever and they have not given any updates, I opened a dispute on paypal. Paypal asked me to have the item analyzed by some expert, but I have already sent the item back and the seller accepted and received it. Because I could not provide the requested documents, paypal sided with the seller! I phoned in, asked to have the case reopened, uploaded some documents, my case got closed again with no explanation on the ruling. What to do next? Now I'm out 1500$ and I'm not even entitled to receive the "damaged" item I returned. The item was a ring with stone and the claimed damage is that one stone fell out of the socket. Not to mention that the ebay customer care claimed I was winning, I was just about to receive my funds back, they just forgot to send any meaningful updates. I'm willing to give paypal another chance but I'm slowly running out of time.
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