I frequently use the PayPal invoice system for my (very) small business. I create the invoice, the customer pays it, and I ship products to the address they had on file when they pay it. All well and good. Except, and this has happened frequently, customers don't always realize that their registered Paypal shipping addresses are incorrect. So far I've been lucky in that I haven't actually shipped anything with an outdated address, but in order for them to update to the correct address, I have to fully refund the invoice and make a new one. And because that refund is treated like an actual refund, Paypal still charges me a net of 0.49. Am I missing something? Is there a way for customers to initiate the shipping address change? Even if it has to be a new transaction, is there a way I can get my fees completely back, especially since I'm clearly not at fault here?
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