Same problem. Two bill pay transactions sent 12/27/2022 to the same biller (two different account numbers at same biller). As of 1/9/2023, neither has been received. The biller reached out to their bank and there are NO transactions of the amount I paid on their ledger from 12/27 to 1/9/2023. I sent three small additional payments on 1/3/2023, two to the original 2 accounts and 1 to an unrelated biller. None of the five payments have arrived. I’ve opened investigation claims with Paymentus and with Mastercard (I charged the bill pays to my Mastercard). PayPal support has been completely helpless and useless. Their scripted responses make me angry rather than helping. Total incompetence. I’ve taken to recording my calls with the PayPal “call center” which sounds like it is overseas somewhere, since they notify the calls may be recorded - I can definitely record them, too. Mastercard has reversed the charges while they investigate. At least I have a little additional layer of protection thanks to Mastercard, but we will see which side they come down on. Obviously if the payments go through, I’ll drop the fraud claims with Mastercard.
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