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Thanks. I checked the website and didn't see it there either. I'll contact support. That's just another unfortunate expenditure of time on something I got scammed on and keep having to pay for it! 😞
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It has been over a week since it was promised and I don't see anything in the Wallet of the PayPal app letting me know it has been issued. How long does it usually take? Should I follow up with PayPal?
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Just a quick update: I contacted PayPal by phone and after talking with one of their agents, who reviewed my case in some detail, they offered me a voucher for the full original payment, which I very much appreciate. I feel bad that Joyui was let off the hook, but I felt like PayPal did a good thing by offering me the voucher.
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I just found that out the hard way too. Despite their "money back guaranty" they have no intention of standing behind their products. Their website is a complete fraud. I thought buying through PayPal would provide some protection, but they're no help at all. I'm disappointed and frustrated that PayPal didn't do more to actually evaluate my claim and impose some penalty on this business. Sending the product back is such a joke because mailing it costs more than the amount I originally spent. They know that and use it to discourage people from requesting refunds. What an absolute fraud and scam.
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