@cathyfs60 i got NOTHING from PayPal. They referred me back to the merchant to resolve. I opened a dispute with my credit card company, Citi, provided all the back and forth communication. Citi contacted the merchant and merchant replied but I persisted and again provided all information to Citi to let them know the merchant has a bait and switch website. Citi decided in my favor and I received the full refund.
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