Id like a refund for a service. I opened a case with paypal months ago. Paypal closed the case; I had to reach out to the seller to get my money back. So I did, but i was told by two sellers that they can’t reverse the transaction because the case comes up as opened on the seller’s end. On my end, it comes up as “closed” . They cannot process the refund if the case is opened on their end. What is going on and how do i fix this?
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