I never setup automatic payments from my business Visa card except for Uber travel. And all my automatic payments go through another card in the account However, PayPal authorised a payment to DisneyPlus from my business card which was not used for any payments to DisneyPlus in the past. I made a dispute though PayPal resolution centre. When I am making the complaint I found it really difficult to select the right category where only limited options are listed there to choose from. Few minutes later I received an email stating the case was closed and am unable to escalate or question about the outcome. I’m really disappointed about the service like PayPal for this kind of behaviour. If the resolution team even have read my message, I requested them to refund the amount back to my business card and process the amount from the other card in the account. I have also mentioned not to process any automatic payments from my business card in future. Please advise who to contact to escalate this matter. Thanks
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