@sharpiemarker I called and got through to customer service as you suggested, and was told that I'd been issued a request for a code to enter for account verification a while ago, when I've received no such thing. All it's asking me is to input a mobile phone number for account security, and I cannot move past that page because I don't have one. So the options I was given by the representative were as follows: 1. Wait 24-48 hours before attempting to log in again (already tried this) 2. Buy a mobile phone 3. Ask a trusted friend or family member to let me put their mobile phone number on MY account, and use that for verification I'm very disappointed, and quite frustrated. I don't see why I need to bother a friend/family member for their info (and in doing so compromise my own account security) in order to apparently beef up my account's security. That's nonsensical and redundant. And needing to buy a phone I'll never use just so I can make payments is also silly. I don't want to waste $100+ just so I can pay off a $5 and $15 invoice. I was able to pay an invoice smoothly and with no problems just at the end of May, yet only now my lack of a mobile is problem. I don't understand.
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