On the one hand, I appreciate you took the time to respond to my message. Unfortunately, I feel disappointed that you didn't appear to read what I had written. I'd already done everything you suggested. ? Days later it worked, I don't know why it took so long? The ability to contact support directly didn't seem to work at all. (maybe it was because Mercury was in Retrograde and it no longer is. Who knows.) Again, thanks for taking time to respond.
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